Return and Refund Policy

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At Polar Plunge Ice Baths, customer service is our top priority. If you encounter any issues with our products covered by our warranty, please follow the procedures outlined below:

Return and Refund Policy:

Terms of Return (Tubs): If any leaks in the main tub or inlet/outlet connections are present, the tub will be replaced in accordance with the manufacturer's guidelines typically 12 months unless otherwise stated. Please contact our support team before initiating a return, and report any issues within a specified timeframe to be eligible for warranty coverage. Inflatable tubs may, on occasion, develop leaks in floor seams due to over-inflation or excessive setup/breakdown use. To resolve these issues, we can provide sealant.

Terms of Return (Chiller): Internal components, including the Control Panel, Compressor, Pump, and Plumbing, are covered for 1 year from the delivery date.  If plumbing or electrical components are found to be faulty, the unit will be replaced or repaired per the manufacturer's guidelines.

*Pump issues commonly arise from clogged filters, which are recommended to be replaced monthly, depending on frequency of use.

State of Return: Items must be in good overall condition, with no visible tears, punctures, or excessive wear. Photos/Videos can help with the return process.

Reason for Return: Units can be returned for any reason. Returns due to faulty equipment will not incur any shipping or restocking fees. All other returns are subject to return shipping/packaging fees as well as a 25% restocking fee.

Process for Return:

1. Contact our support team to initiate the return process before sending pictures and videos of the leaking/damaged area or part.

Process of Refund:

• Refund issuance will occur once we receive the items at our location and complete the inspection.
• Items returned for other reasons will be refunded minus return shipping costs.
• If the item is being returned more than 90 days after purchase, we may have to issue a refund check depending on form of payment used.

Contact Details:

• For inquiries or to initiate a return, call our support team at 1-305-699-5669 or email us at support@polarplungeicebaths.com.
• Average response time is 24 hours or less.

Thank you for choosing Polar Plunge Ice Baths. We strive to provide excellent customer service and ensure a hassle-free experience for all our customers.